Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online.
PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you fill out a form or enter information on our site.
Telephone Communications, Call Recordings, and Contact Information
Information We Collect Through Telephone Communications
When you contact Clean Tech Facility Services by telephone, voicemail, or by submitting a phone number through our website, we may collect certain information related to those communications. This may include:
- Phone number
- Caller ID information
- Voicemail messages
- Call recordings (when recording is enabled)
- Call timestamps and duration
- Communication transcripts generated by call-handling or transcription systems
- Notes related to your inquiry
This information may be collected through our phone system, call-tracking services, or related communication technologies used to manage customer inquiries.
How We Use Telephone Information
We use telephone communication data for legitimate business purposes, including:
- Responding to service inquiries
- Returning missed calls or voicemails
- Scheduling appointments or site walkthroughs
- Providing information about our services
- Following up regarding requested proposals or services
- Improving customer service and internal training
- Maintaining records of service-related communications
If you contact our business by phone or submit your phone number through our website, we may return your call using the phone number provided through caller ID, voicemail, or website forms.
Consent to Contact
By contacting Clean Tech Facility Services by phone, leaving a voicemail, or submitting a contact form that includes your phone number, you provide prior express consent for us to contact you using the information you provided for the purpose of responding to your inquiry.
Return communications may occur through:
- Phone calls
- Voicemail messages
- Email responses
- Text messages when appropriate for scheduling or service coordination
Clean Tech Facility Services does not sell or distribute phone numbers collected through customer inquiries to third parties for marketing purposes.
Call Recording and Monitoring
Calls to or from Clean Tech Facility Services may be recorded for purposes including:
- Quality assurance
- Employee training
- Service documentation
- Internal review of customer interactions
- Improving our communication and response processes
Call recordings may be securely stored and accessed only by authorized personnel or service providers who assist in our communications or operational processes.
Third-Party Communication Service Providers
To operate our communications systems and respond to inquiries efficiently, we may use third-party service providers that process call or communication data on our behalf. These services may include call-tracking platforms, customer relationship management systems, automation tools, and transcription services.
Examples of such providers may include services such as CallRail for call tracking and recordings and Zapier for workflow automation between systems.
These providers may process communication data solely for the purpose of assisting Clean Tech Facility Services in managing inquiries and business operations and are required to maintain appropriate safeguards to protect such information.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
California Online Privacy Protection Act
CalOPPA requires commercial websites and online services to post a privacy policy. According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the home page.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
Clean Tech Facility Services
311 N. Clinton Avenue, Trenton, NJ 08638
Email: sales@cleantechfacilityservices.com
Phone: (609) 375-1809